Terms and Conditions
1. Services Provided
Nayinga Cleaning Services offers residential and commercial cleaning services, which may include but are not limited to general house cleaning, office cleaning, deep cleaning, move in/move out deep cleaning, carpet cleaning, sofa cleaning, Car wash etc. All services will be performed in accordance with the specifications outlined at the time of booking.
2. Booking and Scheduling
- All bookings must be made in advance via our website, phone, or email.
- A confirmation of your booking will be sent via email or text message. If you do not receive a confirmation, please contact us immediately.
- Bookings can be rescheduled or canceled with at least 12 hours’ notice without penalty.
3. Payment Terms
- Payment is done upon completion of the service unless otherwise arranged.
- Accepted payment methods include credit/debit cards, bank transfer and cash.
- Prices are subject to change based on the specific requirements of the service requested, as well as any unforeseen circumstances (e.g., excessive cleaning, special products required).
4. Customer Responsibilities
- The client is responsible for ensuring that all areas to be cleaned are accessible, safe, and free from any hazards.
- The client must inform Nayinga Cleaning Services of any fragile, valuable, or sensitive items that need special care or handling.
- The client agrees to provide clear instructions on any special cleaning requirements.
5. Access to Property
Clients must provide access to the property at the agreed time of service. If access is denied or delayed due to the client’s fault, Nayinga Cleaning Services reserves the right to charge an additional fee for time lost.
6. Cleaning Supplies
- Unless otherwise agreed upon, Nayinga Cleaning Services will provide all cleaning supplies and equipment.
- If the client requests specific products or equipment, they must be provided at the time of service, and Nayinga Cleaning Services is not responsible for any issues arising from the use of those products or equipment.
7. Liability and Damages
- Nayinga Cleaning Services will take reasonable care in cleaning your property, but is not liable for damages to items that are inherently fragile or delicate.
- In the event of any damage caused by our cleaners during the service, Nayinga Cleaning Services will take responsibility for the repair or replacement of the item, provided that the damage was caused by negligence or carelessness.
- Clients are responsible for ensuring that the premises are free from any health and safety hazards. If a cleaning professional feels unsafe at any time, they have the right to stop work and leave the premises, in which case the full-service fee may still apply.
8. Satisfaction Guarantee
Nayinga Cleaning Services strives for customer satisfaction. If you are not satisfied with the service, please notify our customer support team within 24 hours.
9. Privacy and Confidentiality
- We respect your privacy and ensure that all personal and payment information is handled securely and in accordance with applicable data protection laws.
- Any information collected during the course of providing services will only be used for purposes related to the services requested, unless otherwise agreed upon.
10. Termination of Service
- Either party may terminate the contract at any time with written notice, subject to any outstanding payments for services already rendered.
- Nayinga Cleaning Services reserves the right to refuse or terminate services if the client fails to adhere to these Terms and Conditions or if unsafe conditions are present.
11. Force Majeure
Nayinga Cleaning Services shall not be held responsible for any delay or failure to perform services due to events beyond our control, including but not limited to acts of God, natural disasters, war, pandemics, or other emergencies.
12. Amendments
Nayinga Cleaning Services reserves the right to modify or amend these Terms and Conditions at any time. Any changes will be communicated to clients in writing and will apply to all future bookings.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of United Arab Emirates as applied in Abu Dhabi Any disputes arising from the services provided shall be resolved amicably and in absence of an acceptable resolution the concerned parties will escalate the conflict to Parties’s General Managers or officer of equivalent standing for resolution. If any dispute remains unresolved 30 days after being referred to the parties respective General Managers or officer of equivalent standing, it shall be finally settled by arbitration under the arbitration rules of the Abu Dhabi global market, which rules are deemed to be incorporated by reference. The number of arbitrators shall be ONE. The seat, or legal place of arbitration shall be Abu Dhabi. The language to be use in the arbitration shall be English. Not we standing the forgoing, either party may seek injunctive relief in any court of competent jurisdiction against any matters relating to protection of IPRS or breach of confidentiality obligations.
14. Contact Information
Contact us at:
Email: info@nayingacleaning.com
Phone: +971542846797
Address: M-Floor, Same Building Argentina Trading Shop, Beside Ramada Downtown, Ghafat Al Khadar Street, Abu Dhabi, UAE.
By booking and using Nayinga Cleaning Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.